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Call Center Services

With thirty years in the call center services industry, Per Com (Personalized Communications, Inc.) is prepared to meet all of the client's call center services needs, from basic live phone call center services to outbound and inbound services that are in operation 24 hours a day, 7 days a week. Per Com has worked with many companies in a variety of industries building dynamic programs to answer their needs for call center services. Per Com offers clients many call center services including off-site receptionist services, executive telephone secretaries, emergency dispatching, order taking, job applicant screening, test marketing, classified ad response, surveys and appointment taking with national toll free lines for the convenience of the client's customers. Per Com's trained communications professionals provide timely answering of the client's business calls. The call center services include operators' handling of inbound calls relating to credit card verification, technical support help desk, appointment setting and executive services. The skilled staff of Per Com will also make accounts receivable reminder calls. Per Com call center services extends to handling office overflow calls in times when the client's own call center is overwhelmed.

The call center services are often called upon to respond to an overflow created by special advertizing campaigns or from direct mail and these are efficiently handled. Clients may always be assured that Per Com operators will handle overflow calls in a prompt and courteous manner, processing orders, setting appointments and assisting with customer service issues. Per Com invites clients to allow the professionals at Personalized Communications to tailor call center services programs suited to their business needs. Per Com can offer each business and their customers a wide range of call center services, including the outsourcing of dealer locate services, voicemail transcriptions, full service multiple voicemail systems with live telephone answering services back-up and alpha numeric and digital cascade paging. Per Com offers additional call center services providing solutions for the client's business, including brochure requests and mail outs, surveys, employee screening, emergency dispatching, event registration and database management.

The call center services of Per Com also provide Internet operators that give the client's customers instant access to his/her company via their web page, customer support for technical help desk questions and live order taking for instant web sales income that adds to the client's company's bottom line. Per Com welcomes all inquiries concerning its broad range of call center services and capabilities to assist with clients' communication needs. With its commitment to excellence and its decades of experience, Per Com can respond to clients' call center services and communication expectations with vigor, knowledge and professionalism. Per Com's live answering service is able to cover any volume of call flow or online services with highly trained, prompt, and courteous call center operators. Some of Per Com's current call center services are being utilized by discerning clients and include medical and legal answering services for doctors and lawyers, order taking and answering services for catalog and retail companies, seminar registration, Internet answering services and telephone answering services.

 

 

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Our call center and telephone answering service are available nationwide in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

 
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